1) Information we collect

We may collect the following types of information:

a) Information you choose to provide

• Your name

• Email address

• Phone number (if provided)

• Any message you submit through a contact form or by email

Important note: Please do not include highly sensitive personal or clinical details in website forms or general email messages.

b) Website usage information
When you visit our website, we may automatically collect limited information such as:

• Device type and browser

• Pages viewed and time spent on the site

• Approximate location (city/region level)

• General referral source (e.g., search engine)

This information helps us understand how the website is used and improve it over time.

2) How we use your information

We use website-collected information to:

• Respond to your inquiries

• Provide requested information about services

• Manage appointment requests and communication

• Improve the website experience and performance

• Maintain website security and prevent misuse

We do not sell your personal information.

3) Online communication and confidentiality limits

Communication through the website (including contact forms and general email) is not guaranteed to be fully secure. While we take reasonable steps to protect information, no method of online transmission is 100% secure.

For your privacy and safety:

• Do not include detailed medical, legal, or highly sensitive clinical information in website forms or email.

• If you are a current client, you may be given guidance on preferred communication methods for clinical matters.

4) Booking and third-party services

Our website may use third-party services to operate and provide features such as:

• Website hosting and site functionality (e.g., our website platform)

• Online appointment booking (e.g., Jane App)

• Analytics tools (to understand site traffic and improve performance)

These providers may collect or process information on our behalf as needed to deliver their services. Your use of third-party tools (for example, booking) may be subject to their privacy policies and terms.

5) Cookies

Our website may use cookies or similar technologies to:

• Make the site function properly

• Remember preferences (where applicable)

• Understand how visitors use the site

You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

6) How we protect your information

We take reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, misuse, loss, or disclosure. Access to information is limited to what is necessary to respond to inquiries and operate the website.

7) When we may disclose information

We may disclose information in limited circumstances, including:

• With your consent

• To service providers who support our website and booking tools (only as needed to provide services)

• If required by law, regulation, court order, or to address legal requirements

• Where necessary to protect the safety of an individual or the public, as required or permitted by law

8) No therapist–client relationship created by website contact

Contacting us through this website, email, or booking request does not by itself create a therapist–client relationship. A therapist–client relationship begins only after an initial consultation/assessment (as applicable) and mutual agreement to proceed with services.

9) Children and youth

Our services are available for individuals aged 16+. If you are under 16, please have a parent/guardian contact us for guidance on appropriate next steps.

10) Emergency and crisis situations

This website is not intended for emergency use and is not monitored 24/7. If you are in immediate danger or need urgent help, call your local emergency number or go to the nearest emergency department.

11) Your questions and access requests

If you have questions about this Privacy Policy or would like to request access to or correction of personal information collected through the website, you may contact us using the information below.

12) Updates to this Privacy Policy

We may update this Privacy Policy from time to time. The most current version will be posted on this page with an updated effective date.